Important Notice Regarding "Available online only" Products:

Please be aware that when a product or products are marked as "Available online only" on our website, the standard delivery timelines outlined in our shipping policy do not apply. These items are currently not in our immediate inventory and are being sourced directly from our suppliers.

Rest assured, any product(s) you order will be promptly reserved specifically for you. We sincerely appreciate your patience as we await the arrival of all the items from our suppliers.

While we strive to receive these products as quickly as possible, occasional delays beyond our typical delivery window may occur due to factors outside of our direct control, such as supplier processing times or unforeseen logistical challenges.

Key Information:

• Delivery to Our Warehouse: Once a product becomes available to our supplier, we typically receive it at our warehouse within 2 to 3 weeks.
• Extended Supplier ETA: If we see that the estimated time of arrival (ETA) at the supplier is beyond 4 to 5 weeks, one of our dedicated sales representatives will personally reach out to you to discuss the situation and explore potential options, which may include alternative products or order adjustments.
• No Immediate Estimated Delivery Date (ETA): Please note that an exact estimated delivery date is not available at the time of your order for "Available online only" items.
• Priority Reservation: Your order ensures that all products, including "Available online only" items, are reserved exclusively for you and will be prioritized for allocation and shipment immediately upon their availability and arrival in our warehouse.
• Complimentary Coverage of Costs: Montagne Explore will cover all handling, customs duties, and shipping costs associated with the delivery of these "Available online only" items to our facilities.
• Cancellation and Modification Policy: Should you wish to cancel or modify your order for a "Available to order" item, please contact us via email at ventes@gmexplore.com within five (5) business days of placing your order.
• Return Policy: Please note that all products available to order are final sale. While these items still benefit from the Montagne Explore and supplier warranties, returns or exchanges are not permitted.

Important Clarification on Delivery Times:

The timeframe for receiving "Available online only" products from our suppliers is generally 2 to 3 weeks for the product to arrive at our facilities once it's available to them. Once we receive the product in our inventory, we guarantee adherence to our standard delivery times as outlined in our shipping policy for shipment to your location.