Carreer - Chef de service CCN
Chief of Services – Gatineau Park
Montagne Explore is an organization working in the field of emergency response and safety. In collaboration with Gatineau Park, managed by the National Capital Commission (NCC), we are looking for dynamic, autonomous individuals who are passionate about the outdoors to join our team as Service Manager — Patrol and Visitor Services.
This role is essential to ensuring the operational and administrative management of the patrol and visitor services department during the winter season.
YOUR ROLE
Under the supervision of the Director of Montagne Explore, the Service Manager will be responsible for the following tasks:
- Oversee the full recruitment, onboarding, and ongoing training of the patrol and visitor services teams.
- Develop team work schedules to ensure optimal service coverage based on peak periods and operational needs.
- Carry out annual performance evaluations and proactively manage conflicts within the teams.
- Produce a detailed weekly report on the state of operations, including patrol statistics, incidents, and visitor services performance indicators.
- Keep emergency response protocols (first aid, evacuation, search and rescue) up to date and ensure they are communicated to the teams.
- Ensure that the patrol team maintains its annual certification in wilderness and remote first aid.
- Ensure that all equipment required for patrol and visitor services operations (radios, first aid kits, vehicles, etc.) is functional and oversee preventive and corrective maintenance as needed.
- Handle complaints, special situations, and complex incidents involving visitors, ensuring a professional resolution.
- Work closely with other park departments (maintenance, administration, conservation) to ensure smooth operations and consistent service.
- Collaborate with park management to anticipate visitor information needs (trail conditions, snow conditions, regulations) and prepare key messages to be shared by patrol and visitor services teams.
- Any other related duties.
YOUR BENEFITS
- Employee discount on all brands distributed by Montagne Explore.
- Regular recognition through meaningful appreciation initiatives.
- Development opportunities through ongoing training.
YOUR PROFILE
| Category | Requirement |
|---|---|
| Languages | Bilingualism in French and English is essential, verbally, in order to interact effectively with all visitors. |
| Experience | Minimum of 3 years of experience in a management role. |
| Education | College diploma (DEC) or equivalent training in management. |
| Key Skills | Strong leadership and communication skills. Ability to manage stress and conflict; strong organizational skills. Knowledge of the Gatineau Park trail network (an asset). |
| Requirements | Hold the security clearance required by the NCC. 20-hour wilderness and remote first aid training (an asset). |
YOUR WORKING CONDITIONS
Position type: Seasonal / Full-time
Schedule: Monday to Friday, 7:00 a.m. to 4:00 p.m.
Work location: Chelsea Complex, Gatineau Park
Compensation: between $25 and $28 per hour, plus on-call premium
Start date: December 8, 2025
HOW TO APPLY
1. Visit the Montagne Explore website, Careers section, to submit your application: https://gmexplore.com/fr/pages/carrieres
2. Take a few minutes to complete the following questionnaire: https://forms.gle/BpwhiQqYGDgbxX8B7
IMPORTANT DATES
If interested: Please reserve the weekend of December 6–7, 2025 in your calendar for the 20-hour wilderness and remote first aid training.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
